- Your jewelry will last longest when kept clean and dry. Avoid direct contact with lotions, perfumes, hair products, and makeup.
- Remove your jewelry before sleeping, exercising, and other physical activities.
- You may hang your jewelry if you prefer; however, you have a lessened chance for your necklace getting caught on another item if it lies flat. Best practice is to store your jewelry in a box to avoid it rubbing against other jewelry.
Jewelry repairs typically take 2 to 3 weeks from the date we receive your piece to complete. We appreciate your patience!
If your jewelry breaks within 90 days of purchase, we'll re-string it for you at no charge. Simply email us to get the ball rolling on your repair.
If more than 90 days has passed since your purchase, we can also re-string it for you, starting at $5 + shipping costs. Email us to setup your repair service, as they are done on a case-by-case basis. All repairs must be authorized prior to being sent to us.
Thanks for trusting HeartWear Jewelry with your designs! We do not take this honor lightly.
I love, love, love the customized set Heartwear made for me! Bryttani asked me what kind of styles I liked, what colors I prefer, what kind of finish, and a few other questions to make sure the jewelry was made just for me! I had no idea where to start, but her consultation was very helpful and was able to guide me into explaining what I wanted. The necklace and bracelet set turned out more beautiful than I could have imagined. So many people sell jewelry, but to have something custom made with so much quality and care put into it — it’s priceless. I can’t wait to purchase more.